Refund policy

Clotho Return & Refund Policy

At Clotho, we want you to love what you wear. If something isn't right, we're happy to help with a return or exchange.

Return Window

You have 14 days from the date of delivery to request a return or exchange. Items must be:

  • Unworn, unwashed, and undamaged
  • In original condition with all tags attached
  • In their original packaging (where applicable)

How to Start a Return

To initiate a return or exchange, contact us through either of the following:

Please include your order number, the item(s) you'd like to return, and the reason for the return. Our team will confirm your return and provide instructions on how to send the item back to us.

Return Shipping Costs

  • Defective, damaged, or incorrect items: Clotho covers the cost of return shipping.
  • Change of mind (wrong size, no longer wanted, etc.): The customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds are issued to your original payment method.
  • Please allow a few business days for the refund to reflect, depending on your bank or payment provider's processing time.

Exchanges

If you'd like a different size or color, let us know when you reach out to us. Exchanges are subject to stock availability. If the item you want is unavailable, we'll offer a refund instead.

Items Not Eligible for Return

All items are eligible for return within the 14-day window, provided they meet the condition requirements above (unworn, unwashed, undamaged, with tags attached).

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photos of the issue. We'll arrange a free return and send a replacement or issue a full refund.

Questions?

Reach out anytime:

Clotho reserves the right to update this policy at any time. Changes will be reflected on this page.